Radisson Hotel Group Americas, one of the world’s largest hotel collections, awarded the Radisson Plaza Hotel at Kalamazoo Center with three prestigious awards during a celebration on March 25, 2021. The Radisson Plaza Hotel at Kalamazoo Center is owned and operated by Greenleaf Hospitality Group.
With the ongoing COVID-19 pandemic, senior leaders at Radisson Hotel Group Americas felt it was more important than ever to celebrate hotel owners and team members and their exceptional efforts and achievements throughout 2020. The Radisson Hotel Group Americas senior leaders brought the Awards Ceremony celebration directly to hotel teams by going virtual.
“Celebrating and honoring hotel owners and team members is extremely important to Radisson Hotel Group Americas. These people are the ones making a difference in the lives of their guests and serving as the heart of their community,” said Jim Alderman, chief executive officer, Radisson Hotel Group Americas. “The individuals recognized have shown the world the true meaning of hospitality and what real strength looks like in uncertain times. After reading through hundreds of award nominations, I am truly inspired and reminded how wonderful human beings can be when called to selflessly help their friends and neighbors.”
RHG Americas Hero Award
The RHG Americas Hero Award sponsored by the American Red Cross, was presented to Radisson Plaza Hotel at Kalamazoo Center. The hotel hosted 10 blood drives in 10 months and collected enough lifesaving blood products to help up to 1,600 lives.
Back in March of 2020, during the early stages of the pandemic, the American Red Cross was in desperate need of places to hold Blood Drives. Over 160 Blood Drives had already been cancelled and the need for these events was dire. 80% of blood donations come from blood drives. The American Red Cross, was understandably, concerned about how they would maintain their blood supply. The team at Radisson Plaza Hotel at Kalamazoo Center stepped up, offering vacant banquet spaces as areas for the American Red Cross to host their much needed blood drives.
“Community is so important to Greenleaf Hospitality’s approach to business. With the pandemic negatively impacting our business, we found ourselves with the ability to strengthen our relationship with American Red Cross by hosting more frequent blood drives. The results speak for themselves and GHG is just happy we could be a partner,” said Tim Rayman, chief executive officer, Greenleaf Hospitality Group.
Hospitality Excellence Award
The Radisson Plaza Hotel at Kalamazoo Center was one of four Radissons in the United States recognized for the hotel’s commitment to excellence out of 149 Radisson branded hotels in all of the Americas. This recognition is awarded based on positive guest experience scores and guest feedback. Since 1975, the Kalamazoo Center has been an integral part of Downtown Kalamazoo. Soon after, the Radisson began providing guests with exceptional service and amenities.
General Manager of the Year Award
Craig Davies was presented with the General Manager of the Year award for his leadership, community involvement, and brand engagement. Davies has been with the Kalamazoo hotel for two years. He is from Kalamazoo and a graduate of Western Michigan University.
“I’m thrilled that the Radisson Hotel Group has recognized Craig Davies as General Manager of the Year. His partnership with RHG through COVID-19 best practices, partnering with the brand on new hotel room pilots, and his general leadership made him the front runner for this prestigious award. It’s exciting to see the brand recognize the great leadership that Craig provides GHG and our Community on a daily basis,” said Rayman.
ABOUT GREENLEAF HOSPITALITY GROUP
Greenleaf Hospitality Group offers an unmatched choice in world class hospitality through a variety of offerings from hotel lodging and events, to dining, retail and entertainment. The Kalamazoo-based company owns and operates the Radisson Plaza Hotel & Suites, Wings Event Center, Wings West, and Kalamazoo Wings. https://greenleafhospitalitygroup.com/
ABOUT RADISSON PLAZA HOTEL AT KALAMAZOO CENTER
Radisson Plaza Hotel at Kalamazoo Center features 340 modern guest rooms, over 44,000 square feet of flexible meeting spaces, four onsite restaurants, Starbucks, a fully equipped athletic club, full-service salon + spa, comprehensive wedding service and venues, catering, and shopping for regionally inspired and locally produced items and travel needs. https://radissonkzoo.com/
ABOUT RADISSON HOTEL GROUP
Radisson Hotel Group Americas represents Radisson Hotels brands in the United States, Canada, Latin America, and the Caribbean. Combined with Radisson Hotel Group, representing Radisson Hotels in Europe, the Middle East, Africa, and Asia Pacific, Radisson Hotel Group Americas is one of the world’s largest hotel collections with eight distinctive hotel brands and more than 1,500 hotels in operation and under development in 120 countries.
The Radisson Hotel Group Americas portfolio of brands includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson, brought together under the overarching Radisson Hotels Americas name.
Radisson Hotel Group Americas takes pride in its Every Moment Matters brand promise to always provide guests with exceptional experiences. In addition, the Radisson Rewards loyalty program delivers unique and personalized ways to create memorable moments and outstanding loyalty benefits for guests, meeting planners, travel agents, and business partners.
Radisson Meetings Americas treats every meeting or event as more than just a date on the calendar with three strong service commitments: Personal, Professional and Memorable, while delivering on the brilliant basics of the signature Yes I Can! service spirit and being uniquely 100% carbon neutral.
More than 100,000 team members work at Radisson Hotel Group Americas, Radisson Hotel Group, and the hotels licensed to operate in its systems. https://www.radissonhotels.com/en-us/brand/radisson