What You’ll Be Doing
JOB PURPOSE:
Actively solicit new accounts for Kalamazoo Wings and sustain on-going business relationships with existing accounts.
ESSENTIAL JOB RESULTS:
- Work hand in hand with the Kalamazoo Wings on development and strategies for ticket sales growth with season ticket holders, various other ticket plan buyers, and group sales
- Have a strong passion for driving revenue sales and guest service
- Show passion to drive marketing and sales promotion efforts for Kalamazoo Wings
- Must drive group sales initiatives for both hockey and other events hosted at Wings Event Center
- Resolves customer issues to sustain long term guest engagement by making improvement recommendations to management
- Must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple tasks. This role also calls for the ability to work well with all levels of leadership and associates
- Services existing business accounts obtain future bookings and establishes new accounts by planning and organizing daily/weekly/monthly work schedules to call on existing or future potential guests.
- Continuously improve the content, approach, and timing of outside sales calls by studying the potential market, consulting with the General Manager, and making adjustments for continuously improving the closing ratio.
- Sustains an organized approach and keeps the General Manager informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual segment analysis.
- Monitors competition by gathering current marketplace information on pricing, products, competitor deliverables, promotions, etc.
- Recommends improvements in products, services, packages, promotions by continuously evaluating results, actively seeking guest feedback, and observing competitive developments.
- Resolves customer issues to sustain long-term guest engagement by making improvement recommendations to management.
- Creates and sustains positive interactions with all associates by being a promoter of Greenleaf Hospitality vision, mission, and core values to all colleagues.
- Continuously improves one’s own professional and technical knowledge and skills by attending educational workshops, actively participating in regularly scheduled sales team meetings, reviewing professional publications, establishing personal networks, participating in professional societies, and seeking additional methodologies.
What You’ll Be Doing
May include, but not limited to:
- Gather and document business requirements through stakeholder interviews, workshops, and system observations.
- Analyze business processes, workflows, and data to identify opportunities for process improvement and system optimization.
- Collaborate with business units to define requirements and design technology solutions that address business needs.
- Translate business requirements into functional specifications for technical teams.
- Provide business process mapping and gap analysis for continuous improvement.
- Provide second-level support for business-critical applications, troubleshooting issues and resolving user-reported problems.
- Perform root cause analysis for recurring issues and work with development teams to resolve them permanently.
- Support the deployment of application updates, patches, and new releases, ensuring minimal disruption to business operations.
- Monitor application performance, conduct health checks, and ensure optimal system functioning.
- Assist with user training and documentation to ensure business users can fully leverage the applications.
- Act as a point of contact for both technical teams and business stakeholders regarding application issues and improvements.
- Collaborate with the Service Desk to aim for first response resolution for application issues.
- 3rd tier support for all Service Desk escalated application issues.
- Participate in the on-call rotation with the TS team.
- Provides input on enterprise-wide technology planning, decisions, and processes
- Oversees and ensures compliance with industry and internal standards
Overview
The Facilities Manager is responsible for overseeing the day-to-day maintenance, operations, and improvement of all facilities, landscaping, and equipment at the country club. This role ensures a safe, functional, and aesthetically pleasing environment for members, guests, and staff, while adhering to the highest standards of quality and efficiency. The Facilities Manager works closely with other department heads to support the club’s overall operations and member experience.
What You’ll Be Doing
May include, but not limited to:
Facilities Maintenance & Operations
- Oversee the maintenance, repair, and operation of all club facilities, including the clubhouse, dining areas, recreational spaces, and parking areas.
- Develop and implement a comprehensive preventative maintenance program for buildings, equipment, and grounds.
- Manage HVAC, plumbing, electrical systems, and other mechanical systems to ensure optimal functionality and efficiency.
- Coordinate with vendors and contractors for repairs, upgrades, and renovations.
- Respond promptly to emergency maintenance issues, including weather-related damages and system failures.
- Oversee the custodial staff to ensure all facilities environments are kept clean and safe for all members and guests.
Safety & Compliance
- Ensure all facilities comply with local, state, and federal regulations, including safety, health, and environmental standards.
- Conduct regular safety inspections and implement corrective measures as needed.
- Maintain accurate records of inspections, maintenance, and repairs.
Budget & Financial Management
- Prepare and manage the facilities maintenance budget, ensuring cost-effective use of resources.
- Monitor expenditures for repairs, supplies, and equipment, ensuring adherence to the approved budget.
- Identify opportunities to reduce costs through energy-efficient and sustainable practices.
- Propose, justify, and implement capital projects.
- Recruit, train, and supervise the facilities team, ensuring high performance and accountability.
- Schedule and assign tasks to staff, monitor progress, and evaluate performance.
- Foster a positive, collaborative work environment focused on excellence in service delivery.
Event Support
- Collaborate with the events team to ensure facilities are prepared and well-maintained for events and gatherings, including weddings, banquets, and tournaments.
- Manage setup and breakdown of facilities as required for club activities and events.
- Strategic Planning
- Develop and execute short- and long-term plans for facilities improvements and upgrades.
- Provide recommendations to the Director of Facilities and General Manager for facility enhancements to improve member satisfaction.
What You’ll Be Doing
Assist in planning, overseeing, and executing events on and off the property. Supervise the event staff at all function stages, from set-up to breakdown, while maintaining high-level service excellence standards.
- Provide a warm welcome and fond farewell to all guests.
- Assist managers with planning the layout and logistics of events.
- Supervise event timelines to ensure prompt service.
- Supervise the setup of events.
- Provide visible floor presence during service and coordinate food and beverage service.
- Anticipate and respond quickly to guests’ requests, questions, and feedback.
- Ensure all event spaces remain neat, clean, and organized.
- Ensure that all applicable safety regulations are communicated and adhered to.
- Check all meeting room setup details and ensure all rooms are set in alignment with banquet event orders.
- Participate in BEO/Packet/Pre-Conference meetings as required by leadership.
- Assist in generating useful historical information for use in future events.
