What You’ll Be Doing
Leading a team and/or perform some or all of the duties listed below:
- Training staff in department on areas of expertise which includes mentoring an Apprentice.
- Performing preventative maintenance on building systems, plumbing, electrical, mechanical and control systems and related components.
- Repairing and maintaining a variety of mechanical systems and components for safety, reliability and efficiency.
- Helping the team maintain services and monitor operation of HVAC equipment, mechanical systems, refrigeration and/or cooling systems. (HVAC and refrigeration systems operation for general areas and kitchens.)
- Identifying repair and maintenance projects requiring the assistance of contractors or vendors; may participate in estimates and evaluations of project costs; monitoring work of vendors and/or contractors.
- Accessing and making adjustments to computerized control systems for the building management systems. (Inncom, TRANE, Niagara4)
- Accessing CMMS system for corrective and preventative maintenance tasks; tracking and closing assigned work orders; may monitor work orders assigned to the department and assist teammates in managing and completing work orders.
- Maintaining a broad working knowledge of materials, systems and code requirements related to maintenance of hospitality facilities.
- Responding to emergencies and closures, including adverse weather, to ensure that all facilities are protected and remain operational.
- Knowing and understands all safety procedures of the facility.
- Training less-skilled staff on safety procedures related to maintenance operations.
- Assisting in safety inspections.
- Maintaining appropriate records and reports.
- Performing other duties as assigned.
Overview:
Curate exceptional guest experiences through planning, organizing and communicating the details for group and convention bookings while supporting Greenleaf Hospitality Group’s vision, mission, and core values and maximizing profit.
What You’ll Be Doing
- Conduct pre-planning meetings with guests to understand the groups objectives and needs as well as give expert advice so that Radisson Plaza Hotel is able to meet and exceed every group’s expectations.
- During events, support operations team to ensure that all arrangements are to the guest’s specifications and satisfaction and manage on-site changes.
- Entertain new and existing guests in a professional manner to establish long term relationships.
- Provide exceptionally detailed and accurate communications to both guest and operations departments in the form of banquet event orders, rooming lists, group resumes, etc. The goal is to identify and verify all group needs from overall objective to smallest details.
- Ensure all communications have been clearly understood by participating in recurring meetings
- Monitor group room blocks and pick up with the goal of supporting the group to meet contractual agreements.
- Ability to use acquired knowledge to upsell groups and promote a level of service that Radisson Plaza Hotel’s is known for.
- Partner with the Finance Team to generate accurate bills and follow contracted payment guidelines.
- Support the Sales Team through the entire sales cycle from initial inquiry through rebooking.
- Recommend improvements in products and services by continuously evaluating results and actively seeking guest feedback. Insist on continuous improvement in all areas.
- Resolve customer concerns with support from team and Director of Event Sales and Services to sustain long term guest engagement with support of leadership.
- Create and sustain positive leadership interactions with all catering, restaurant and hotel personnel by being a promoter of Radisson Plaza vision, mission and core values to all colleagues.
- Support Department’s Guest Service, Business Plan and Financial objectives.
Overview:
The Accounts Receivable job is focused on managing all accounts receivable job duties at the Radisson Plaza Hotel.
What You’ll Be Doing
May include, but not limited to:
- Manage the billing and invoicing process for Hotel Operations, including but not limited to events, room stays, parking, leasing, sponsorships etc.
- Review current event resumes for any room comps, special pricing, etc.
- Responsible for collection of receivable balances for hotel guests, hotel events and other hotel functions
- Responsible for AR Aging reporting and summaries, ensuring revenue is collected in a timely manner
- Works with sales team on ensuring billing is sent out accurately and timely
- Reconcile payments in the Hotel PM system and Finance Software
- Prepares and reconciles check deposits
- Manages AR related parking ramp functions tied to hotel PMs
- Actively review Hotel PM and Finance Software to pinpoint and research short payments, skipped invoices, and past due balances
- Close out any open zero-dollar balance accounts in the Hotel PM system
- Review of daily revenue recognition for all hotel sales on terms
- Records all event invoices and settlements and upload into financial software
- Records Journal Entries for transfers between departments in financial software
- Support external and internal requests related to accounts receivable
- Assist in refining billing and contract review processes and procedures with a focus on continuous improvement
- Maintains strong relationships with Hotel Reservations, Finance, Sales, and Operations team members to ensure client needs are understood and met
- Communicates directly with guest/clients of the hotels to collect payment for direct-billed balances; keeps accurate records of collections activities
- Apply payments in hotels posting master system as specified on remittances daily as they are received
- Manage all tax exempt and 501 c(3) paperwork related to groups in house
- This position will be officing out of the Radisson in Downtown Kalamazoo
What You’ll Be Doing
May include, but not limited to:
- Maintains the highest quality standards in all areas, assists and supports all Housekeeping staff
- Assist Room Attendants throughout the day on guest floor needs (i.e. collecting garbage, replacing missing room items etc.)
- Vacuums/removes spots from carpets and upholstery
- Identifies and reports maintenance issues
- Fulfills guests requests
- Complete various projects assigned
- Maintains and controls inventory supply levels of the Housekeeping Department
- Adheres to safety precautions for using and handling hazardous chemicals
- Ensures economical and safe use of supplies and equipment
- Strives to keep supplies, chemicals and equipment in impeccable order
- Make sure all hallways are free of linen and trash
- Take miscellaneous glassware and plates to service elevator and report all room service trays to room service to be removed
- Clean the service elevator and landings, rails, walls, floors, sweep and mop corners
- Clean all team member areas such as storage rooms, room attendant’s closets
- Clean vending areas and stairways. Sweep, mop, and remove refuse. Wipe down vending machines and ice machines
- Rollaway beds are to be remade with fresh sheets by the end of each shift
- Perform daily cleaning projects as directed by the Executive Housekeeper
