Radisson Plaza Hotel & Suites – Page 2 – Greenleaf Hospitality Group

Job Property: Radisson Plaza Hotel & Suites

Master Maintenance Technician | HVAC

What You’ll Be Doing

Leading a team and/or perform some or all of the duties listed below:

  • Training staff in department on areas of expertise which includes mentoring an Apprentice.
  • Performing preventative maintenance on building systems, plumbing, electrical, mechanical and control systems and related components.
  • Repairing and maintaining a variety of mechanical systems and components for safety, reliability and efficiency.
  • Helping the team maintain services and monitor operation of HVAC equipment, mechanical systems, refrigeration and/or cooling systems. (HVAC and refrigeration systems operation for general areas and kitchens.)
  • Identifying repair and maintenance projects requiring the assistance of contractors or vendors; may participate in estimates and evaluations of project costs; monitoring work of vendors and/or contractors.
  • Accessing and making adjustments to computerized control systems for the building management systems. (Inncom, TRANE, Niagara4)
  • Accessing CMMS system for corrective and preventative maintenance tasks; tracking and closing assigned work orders; may monitor work orders assigned to the department and assist teammates in managing and completing work orders.
  • Maintaining a broad working knowledge of materials, systems and code requirements related to maintenance of hospitality facilities.
  • Responding to emergencies and closures, including adverse weather, to ensure that all facilities are protected and remain operational.
  • Knowing and understands all safety procedures of the facility.
  • Training less-skilled staff on safety procedures related to maintenance operations.
  • Assisting in safety inspections.
  • Maintaining appropriate records and reports.
  • Performing other duties as assigned.

2nd Shift Facility & Maintenance Technician | FT

What You’ll Be Doing

  • Maintain professionalism and provide courteous service.
  • Engage in team and department meetings.
  • Practice effective time management and prioritization of duties pertaining to each individual property.
  • Monitoring inventories as needed to fulfill daily duties.
  • Maintain all public spaces, mechanical equipment as needed.
  • Perform and supervise maintenance related repairs
  • Perform Inspections and Preventative Maintenance to ensure all equipment is functioning properly.
  • Maintain the hotel’s appearance, with quality and attention to detail from a guest and tenant perspective always in mind. 
  • Review daily work orders and provide reports
  • Ensure all projects are completed on time, exercising a sense of urgency to best accommodate guests/tenants.
  • Understand and practice proper lock out-tag out procedures in accordance with OSHA standards.
  • Maintain a safe and clean working environment.
  • Perform day to day business making decisions with integrity, on behalf of the company, team and guests/tenants.

Valet & Guest Services Attendant | PT

What You’ll Be Doing

  • Drive company shuttle as needed and maintain vehicle cleanliness
  • Maintain general knowledge of hotel amenities, local attractions, and events
  • Valet park guest vehicles while following safety procedures, applicable laws and ordinances
  • Escort guests to their car, room, or outlet
  • Deliver packages, amenities, etc. to guest rooms
  • Assist guests with luggage
  • Push bell cart
  • Keep track of shuttle log and plan departure and arrival times accordingly
  • Greet guests and open doors as they enter and exit the hotel
  • Store guest luggage in an organized fashion
  • Staff coat room for events
  • Assist guests with removing luggage from their vehicles
  • Direct guest to the Front Desk to check in
  • Assist guests with knowledge about outlets and amenities in order to cross-sell
  • Maintain vehicle cleanliness
  • Strong analytical and navigation skills
  • Able to coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances
  • Hold luggage with proper security precautions
  • Drive the shuttle to and from the airport
  • General area attractions and hotel knowledge
  • Maintain an open communication line through all shifts

Concierge | Radisson Plaza Hotel | PT

What You’ll Be Doing

  • Work directly with clients and VIPs from all over the world on a personal level and present learned information to staff to personalize guest experiences
  • Own the VIP and Amenities processes; ensuring amenities are gathered, put together and delivered; staying on top of and recognizing birthdays, anniversaries, etc
  • Continuously updating knowledge regarding the hotel, its facilities, and the local surrounding area with its restaurants and attractions
  • Organize and order inventory to keep the team stocked and ready
  • Decorate rooms, gifts, and packages accordingly for special occasions
  • Build positive relationship with guests and find new ways to create exemplary guest experiences
  • Work towards goals to benefit the company and the team
  • Move between tasks and roles with ease
  • Balance and have knowledge of all units of the front office team
  • Execute daily shift processes to adhere to standard operating procedures
  • Review billing, processes, and resolve billing discrepancies and disputes
  • Take initiative and stay curious to create new efficiencies for the team
  • Respond to guest concerns and complaints with empathy while upholding policy
  • Read, discern and problem solve billing disputes clearly and confidently
  • Answer inquiries regarding hotel services and reservations by email, by telephone and in person in order to cross-sell and provide a personalized guest experience
  • Contribute to an energetic and positive work environment
  • Provide information about services available in the community, local attractions and events
  • Understand what events are being held in the hotel utilizing multiple platforms
  • Perform the basic functions of a Front Desk associate
  • Responsible for continued training in product knowledge and service standards
  • Perform other duties as assigned, requested or deemed necessary by management

Server Assistant | brick + brine

What You’ll Be Doing:

  • Multi-task while remaining in constant view of the guest, when applicable 
  • Communicate effectively with both internal and external guests
  • Maintain quality control with regards to all food and beverage product
  • Maintain proper product rotation
  • Follow all health department / hotel / restaurant policies and procedures regarding food safety and personal hygiene
  • Take direction effectively
  • Be aware of your surrounding
  • Make quick decisions with the benefit of both the restaurant and the business in mind
  • Have and utilize a great amount of knowledge of all food and beverage items within the restaurant
  • Follow all restaurant guidelines with regards to prepping, heating, re-heating, and serving of food products
  • Preparation of food, ensuring consistent quality
  • Required to be detailed oriented
  • Work well in a team environment 
  • Responsible for maintaining, setting up, producing food and controlling quality of all food items prepared
  • Visually inspects, selects and uses only food items of the highest quality in the preparation of all menu items
  • Checks and controls the proper storage of product and portion control, especially high cost meat items
  • Keeps all refrigeration, storage, and working areas in clean, working condition to comply with health department regulations
  • Ensures all equipment in working areas is clean and in proper working condition
  • Reads and employs math skills to appropriately prepare items according to recipes 
  • Prepares palatable and proper-portioned food for all guests accordance with standardized recipes, preparation methods, portion control, time schedules and sanitary standards
  • Follows serving size standards and presentation guidelines
  • Workplace will be kept clean and organized during the shift and all applicable cleaning lists will be followed during/following shift  
  • May be assigned other cleaning duties as necessary
  • Responsible for properly storing, labeling, and dating all food items 
  • Responsible for properly storing food orders and other supplies
  • Ensure all meals are prepared in a timely manner
  • May be required to assist in the training and development of new associates
  • Prepares requisition for supplies and food items for production in work station
  • Responsible for the preparation of food items on the menus for the guests according to the Food Production sheets 
  • Serves food from the production line during meal periods
  • Responsible for the assembly, cooking, plating and garnishing of all food products according to Executive Chef’s specifications
  • Control the products leaving the kitchen to ensure that each item has been properly accounted 
  • Complete working knowledge of menu, recipes, assembly and plating specifications
  • Ensure that meals are prepared in a timely manner in accordance with Executive Chef’s recipes and assembly procedures
  • Prepare and follow daily prep sheets to indicate food levels on hand and amounts required

Sous Chef | Burdick’s, Downtown

What You’ll Be Doing

  • Leading talented people in a high volume, fast paced, casual dining restaurant, to achieve profitable return to the owner, world class guest loyalty, high performance culture, and continuously improving talented organization.
  • Increase Kitchen team’s effectiveness through implementation of sound business practices processes and systems in high-volume arena.
  • Develop cross functional collaboration between all restaurant outlets.
  • Establishes & sustains key, cross functional, customer focused processes.
  • Contributes to Radisson Hotel’s total effort, maintains professional and technical knowledge.
  • Must be high energy. Must be driven by purpose, mission, values, and have a sense of urgency.
  • Leading and supporting all facets of kitchen operations with an eye towards growth and success.
  • Working with the Restaurant General Manager on implementing processes and standards through regular interaction with managers and staff.

Facilities Manager

Overview

The Facilities Manager is responsible for overseeing the day-to-day maintenance, operations, and improvement of all facilities, landscaping, and equipment at the country club. This role ensures a safe, functional, and aesthetically pleasing environment for members, guests, and staff, while adhering to the highest standards of quality and efficiency. The Facilities Manager works closely with other department heads to support the club’s overall operations and member experience.

What You’ll Be Doing

May include, but not limited to:

 

Facilities Maintenance & Operations

  • Oversee the maintenance, repair, and operation of all club facilities, including the clubhouse, dining areas, recreational spaces, and parking areas.
  • Develop and implement a comprehensive preventative maintenance program for buildings, equipment, and grounds.
  • Manage HVAC, plumbing, electrical systems, and other mechanical systems to ensure optimal functionality and efficiency.
  • Coordinate with vendors and contractors for repairs, upgrades, and renovations.
  • Respond promptly to emergency maintenance issues, including weather-related damages and system failures.
  • Oversee the custodial staff to ensure all facilities environments are kept clean and safe for all members and guests.

Safety & Compliance

  • Ensure all facilities comply with local, state, and federal regulations, including safety, health, and environmental standards.
  • Conduct regular safety inspections and implement corrective measures as needed.
  • Maintain accurate records of inspections, maintenance, and repairs.

Budget & Financial Management

  • Prepare and manage the facilities maintenance budget, ensuring cost-effective use of resources.
  • Monitor expenditures for repairs, supplies, and equipment, ensuring adherence to the approved budget.
  • Identify opportunities to reduce costs through energy-efficient and sustainable practices.
  • Propose, justify, and implement capital projects.

Team Leadership

  • Recruit, train, and supervise the facilities team, ensuring high performance and accountability.
  • Schedule and assign tasks to staff, monitor progress, and evaluate performance.
  • Foster a positive, collaborative work environment focused on excellence in service delivery.

Event Support

  • Collaborate with the events team to ensure facilities are prepared and well-maintained for events and gatherings, including weddings, banquets, and tournaments.
  • Manage setup and breakdown of facilities as required for club activities and events.
  • Strategic Planning
  • Develop and execute short- and long-term plans for facilities improvements and upgrades.
  • Provide recommendations to the Director of Facilities and General Manager for facility enhancements to improve member satisfaction.

Server | brick + brine | PT

What You’ll Be Doing

  • Provide exceptional customer service by taking orders, delivering food and beverages promptly, and ensuring a positive dining experience for guests
  • Greet and seat guests
  • Handle all transactions effectively and correctly (including cash, credit cards, house charges, room charges, and gift cards)
  • Take direction, learn, and utilize information for the benefit of the restaurant and its guests
  • Work quickly and efficiently in a fast paced environment
  • Work well with team members to achieve common goals
  • Follow all hotel/restaurant policies and procedures
  • Answer phones when needed
  • Expedite and run food for own tables and other

Training and Development Manager

The Training and Development Manager is responsible for designing and implementing training programs that enhance employee skills, leadership development, and career progression while aligning learning initiatives with business goals. This role partners with leadership to support employee relations and drive talent management, performance coaching, and succession planning while fostering a culture of continuous learning and engagement. As a strategic advisor, the T&D Manager collaborates with business leaders to drive organizational effectiveness and employee development initiatives that
support overall business success and employee engagement.

 

Principal Accountabilities 

Training and Development
● Understand industry best practices related to job architecture and its ties to talent tenants, including: 
  • Competency models
  • Career Mapping
  • Succession Planning
  • Learning Paths
  • Assessments
● Design and develop instructional programs including classroom training, e-learning, and performance support using sound instructional design principles. 
● Management of LMS.
● Develop instructional workbooks, facilitator guides, quick reference guides, and assessments.
● Design and implement program evaluations.
● Work with manager and cross functional teams to perform assessment of training and performance competencies and needs analysis.
● Facilitate human resource training programs for frontline and leader associates.
● Revise and maintain training content.
● Constantly review core training in terms of effectiveness and following of company vision, culture objectives and business strategy.
● Keep current with trends, best practices, &, new technologies.
 
Leader & Employee Engagement
  • Coach team leaders in each business segment to achieve even better employee engagement, to include on-boarding processes.
  • Develop and sustain a high performance culture through continuous improvement plans and collaborative efforts between leaders and associates.
  • Develop and sustain with team leaders a high performance culture through continuous improvement of work systems and processes that aid in inspiring, training, developing and guiding leaders to achieve world class results. 
 
Human Resources Business Partner
● Serves as a subject matter expert to all levels to the organization
● Partner with leaders to determine business challenges. Partner to determine strategies to help the business grow to support both employees and the business.
● Provide Employee Relations support to assigned division, including coaching, counseling, recommendation for corrective action, and approval of separations.
● Build and provide Human Resources service support for both leader and hourly associates within the assigned division.
 
Reporting Relationships
Reports to: Senior Human Resources Manager, Greenleaf Hospitality Group
Reporting to this position: None
 
Working Relationships
● Guided by Senior Human Resources Manager, Greenleaf Hospitality Group
● Sustain working partnerships with the Human Resources team
● Actively create a working partnership with all Unit Leaders and associates in creating an engaging workforce that is culture, mission and vision-focused.

Front Desk Agent | Radisson Plaza Hotel | FT

What You’ll Be Doing

  • Build positive relationship with guests
  • Find new ways to create exemplary guest experiences
  • Implement operating procedures and standards
  • Work toward goals to benefit the company and the team
  • Move between tasks and roles with ease
  • Balance and have knowledge of all units of the front office team
  • Execute daily shift processes to adhere to standard operating procedures
  • Review billing, processes, and resolve billing discrepancies and disputes
  • Take initiative and stay curious to create new efficiencies for the team
  • Read and comprehend consistently changing procedures and directions
  • Respond to guests’ concerns and complaints with empathy while upholding policy
  • Read, discern and problem solve billing disputes clearly and confidently
  • Answer inquiries regarding hotel services and reservations by email, by telephone and in person in order to cross-sell and provide a personalized guest experience
  • Contribute to an energetic and positive work environment
  • Good stewardship of organization time and resources
  • Provide information about services available in the community, local attractions and events
  • Understand what events are being held in the hotel utilizing multiple platforms
  • Sell and upsell a variety of opportunities and products on the fly
  • Perform other duties as assigned, requested or deemed necessary by management
  • Ambassador for Radisson and GHG standards

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Wings Event Center • Radisson Plaza Hotel • Wings West

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