Kalamazoo Country Club – Greenleaf Hospitality Group

Job Property: Kalamazoo Country Club

Videographer & Digital Storyteller Intern | Kalamazoo Country Club

Overview

Responsible for helping to visually tell the story of our vibrant, evolving club. This internship offers hands-on experience in capturing and producing high-quality video content that brings our member experiences, club events, and unique atmosphere to life.
The ideal candidate is a motivated storyteller with a strong eye for detail, drone operation skills, and a passion for creating engaging content across digital platforms.

What You’ll Be Doing

May include but not limited to:

 

Photo and Video Production

  • Assist in filming and producing video content for use across social media, the club website, and internal communications
  • Capture dynamic footage of member activities, golf tournaments, dining experiences, seasonal events, and special moments around the club
  • Support promotional shoots and live event coverage to showcase the KCC lifestyle
  • Take high-quality photos of food, beverages, events, and venue spaces for use on social media and marketing materials

Video Editing

  • Edit raw footage into polished, on-brand videos optimized for various platforms
  • Add music, transitions, captions, and other enhancements to elevate visual storytelling
  • Collaborate with the marketing team to ensure consistency with the club’s tone and messaging

 

Social Media Content Creation

  • Develop short-form, high-impact videos for Instagram, Facebook, LinkedIn, and other platforms
  • Create video promos for upcoming events, special offers, and club highlights
  • Contribute to monthly highlight reels and teaser videos to boost engagement

Collaborative Projects

  • Participate in brainstorming sessions and creative planning with the marketing and communications teams
  • Assist in storyboarding, scheduling shoots, and organizing creative assets
  • Offer fresh ideas for capturing and communicating the club’s energy, heritage, and ongoing transformation

 

Equipment & Technical Support

  • Help set up and manage videography equipment (cameras, lighting, audio gear, etc.)
  • Organize and archive footage in a structured, accessible way
  • Provide basic troubleshooting during filming as needed

Event Coverage

  • Film major club events including golf tournaments, family celebrations, member socials, and charity functions
  • Capture behind-the-scenes content that highlights KCC’s culture, people, and hospitality
  • Help develop recap videos that showcase the success and spirit of each event

Other Duties as Assigned

  • Upload final video content to the website and social media platforms
  • Assist with digital content strategy and execution
  • Support the KCC Marketing and Membership team in other creative tasks and projects as needed

Communications Intern | Kalamazoo Country Club

Overview

Responsible for assisting in the organization and execution of internal and external communications across all departments of the Kalamazoo Country Club. This individual will play a vital role in keeping our communication streamlined, accurate, and timely, ensuring an exceptional experience for both our members and our team. This internship is ideal for a student studying Communications, Marketing, Hospitality Management, or a related field who thrives in a dynamic, hands-on environment and enjoys wearing multiple hats.

What You’ll Be Doing

May include but not limited to:

 

Communications Coordination:

  • Gather, organize, and maintain all communication materials from various departments
  • Build and manage a centralized communications timeline/calendar
  • Ensure consistency and accuracy in all outward-facing member communications

 

Website Oversight:

  • Routinely check for accuracy, outdated information, and usability issues
  • Coordinate with appropriate departments for content updates

 

Member Texting System:

  • Respond to member inquiries and “zingles” in a timely, professional manner
  • Review and maintain accuracy of auto-responses and system messages

 

Member Engagement & Recognition:

  • Monitor and report on unspent food and beverage minimums
  • Prepare and send birthday cards for members
  • Assist in distribution of member guides and event follow-up surveys

 

Team Member Engagement:

  • Coordinate birthday and work anniversary recognition for staff
  • Support ongoing team morale and recognition efforts

 

Administrative Support:

  • Maintain and update the KCC Master Calendar
  • Prepare and organize post-event wrap-up documents
  • Reset member website passwords upon request
  • Print and distribute updated menus and flyers throughout the clubhouse
  • Rotate marketing materials and event flyers as needed

Assistant Tennis Professional | Kalamazoo Country Club

Overview

We’re looking for a passionate and energetic racquets professional to help lead lessons, manage daily club operations, and support exciting events like tournaments, junior camps, and mixers. You’ll work closely with the Head Pro and Director to deliver top-tier instruction, coordinate programs, and create a welcoming, high-energy environment for players of all ages, that keep members coming back year after year.

 

Mission Statement

Racquets Department – The mission of the Racquets Operation is to offer a comprehensive program that is responsive to the needs of the membership, including a consistent level of service that meets or exceeds expectations.

What You’ll Be Doing

  • Teaching / Instructional Program
    • Teach engaging lessons, clinics, and team practice sessions for both members and children
    • Collaborate with the Head Racquets Professional to plan, execute, and manage all instructional programs, lesson plans, and new programs including: Junior Racquets Program, “Intra-Club” League Program, Summer Racquets Camp program, Junior Development Instructional Program 
    • Ensure accurate completion of member charges and payment for all junior program lessons, intra-club leagues, special events, tournaments and social events
    • Oversee hiring and coordination of part-time instructors for the Summer Racquets Camp Program 
    • Collaborate with the director to plan a Junior Racquets Calendar of events each year

 

  • Events & Programs 
    • Assist with running member tournaments, mixers, and other special events
    • Assist members in finding the perfect team for league play, ensuring they’re matched with the right group to enhance their experience and foster lasting connections
    • Notify the Director of any member inquiries regarding league teams or interest in joining a new team
    • Observe members during league play to offer tailored feedback and guidance in team practices and clinics

 

  • Operations 
    • Act as the “Manager on Duty” in overseeing all work performed by part-time employees
    • Prepare all material for the club Newsletter and monthly update of the club website
    • Assist with staffing the Pro Shop Front Desk and Racquets Pavilion when necessary.
    • Assist with managing and executing opening facilities each morning (court prep, bathroom maintenance and stocking, pavilion, patio, and walkway checks, garbage disposal, etc.)

 

 

Assistant Tennis Instructor | Kalamazoo Country Club

Overview

We’re looking for an enthusiastic Assistant Tennis Instructor to help lead our growing tennis programs. In this role, you’ll work closely with our Head Tennis Instructor to provide top-notch lessons, clinics, and camps while fostering a fun and supportive environment that helps players of all ages improve and enjoy the sport. Whether you’re helping beginners get started or assisting advanced players in fine-tuning their techniques, your contributions will make a lasting impact on our members. This is a great opportunity to grow your coaching skills, collaborate with a dedicated team, and be part of a club that values excellence both on and off the court.

 

What You’ll Be Doing

  • Assist in planning and conducting tennis lessons, clinics, and camps for beginners, intermediates, and advanced players, under the direction of the Head Pro.
  • Demonstrate proper tennis techniques, including serving, volleying, groundstrokes, and footwork, while providing constructive feedback to participants.
  • Help manage group dynamics during lessons, ensuring all participants receive attention and opportunities to practice.
  • Set up and maintain courts, including equipment like nets, balls, and cones, before and after sessions.
  • Observe and evaluate players’ progress, offering tailored input on skill development and areas for improvement.
  • Assist in promoting tennis programs through engagement with members, distributing flyers, or supporting social media efforts.
  • Support the organization and execution of tournaments, social events, or inter-club matches.
  • Ensure a safe environment by enforcing facility rules, monitoring player behavior, and addressing minor injuries or emergencies as needed.
  • Help with scheduling lessons, tracking attendance, and maintaining records of player progress.
  • Work closely with other instructors and staff to ensure a cohesive and professional tennis program.

 

 

Food & Beverage Manager | Kalamazoo Country Club

Overview

The Food & Beverage Manager at Kalamazoo Country Club is responsible for overseeing the daily operations of all dining outlets, bars, banquets, and special events, ensuring an exceptional member and guest experience. This role requires a hands-on leader with a passion for service excellence, team development, and operational efficiency. The Food & Beverage Manager will play a key role in staff training, service execution, financial management, and maintaining the highest hospitality standards in alignment with the club’s vision.

Key Responsibilities

  • Leadership & Staff Development
    • Recruit, train, and mentor a high-performing front-of-house team, fostering a positive and professional work environment.
    • Conduct ongoing training programs to ensure staff is knowledgeable in service standards, menu offerings, and club policies.
    • Set clear expectations for service, professionalism, and teamwork, providing consistent coaching and feedback.
    • Lead pre-shift meetings to communicate daily specials, event details, and service priorities.
  • Service Excellence & Guest Experience
    • Establish and uphold high service standards, ensuring a luxury-level dining experience for all members and guests.
    • Monitor and engage with guests, handling feedback, concerns, and special requests promptly and professionally.
    • Work closely with the Executive Chef and culinary team to ensure seamless kitchen-to-service coordination.
    • Oversee the presentation, timing, and flow of service to optimize efficiency and guest satisfaction.
  • Dining, Bar, & Banquet Operations
    • Direct and oversee all food and beverage operations, including White Lake Tavern & Grill, banquets, and private events.
    • Manage floor presence during peak service hours, ensuring smooth operations and high service standards.
    • Maintain the organization and cleanliness of all dining areas, bars, and service stations.
    • Work closely with the banquet team to execute flawless private events, weddings, and club functions.
  • Financial & Business Management
    • Maintain budget awareness, tracking food, beverage, labor, and operational costs to ensure financial success.
    • Collaborate with senior leadership on menu pricing, cost control, and revenue strategies.
    • Monitor P&L statements, sales trends, and labor budgets, identifying areas for improvement.
    • Implement cost-effective solutions while maintaining exceptional quality and service standards.
  • Scheduling & Labor Management
    • Develop weekly staff schedules based on business volume and labor budgets.
    • Adjust staffing levels to optimize service efficiency while controlling labor costs.
    • Manage payroll processing, time-off requests, and compliance with labor laws.
  • Process Implementation & Communication
    • Ensure policies, procedures, and operational strategies are communicated effectively to the team.
    • Work closely with club leadership, culinary teams, and event coordinators to ensure smooth execution of services.
    • Maintain strong relationships with vendors, suppliers, and internal departments to optimize operations.

Head Racquets Professional

Overview

The Kalamazoo Country Club is a jewel tucked in the heart of Kalamazoo that will take you away from the hustle of the city to a breathtakingly beautiful and serene year-round resort. Enjoyable activities are in full swing every month at KCC. Each month we feature unique social events for both adults and children. Family time is a focus at KCC with youth enrichment activities and events scheduled weekly indoors as well as outdoors. During spring and summer, you will find our Members outside golfing, swimming, playing pickleball and tennis, socializing and participating in events on our patios and grounds. In the winter look for members playing platform tennis, sledding, ice fishing, cross-country skiing, and snowshoeing, as well as participating in indoor programming, dining, and family memory-making celebrations. The Club’s incredible landscape, preserved for over a century, makes for one of the most magical locations in Southwest Michigan. 

 

The Club is embarking on a complete transformation over the next few years, beginning with a new, world-class Clubhouse (over 80,000 sqft) on recently acquired land adjacent to the existing property. This clubhouse is designed to offer the membership a plethora of amenities and services that include a full service bar & restaurant, a quick service restaurant, six bowling lanes, movie theater, and state of the art fitness center. Additional amenities located at the clubhouse include world class aquatics and racquet offerings.  For aquatics, we will feature two swimming pools, a family friendly splash pad, and a water slide.  Our new racquet areas will have three indoor tennis courts, 4 outdoor pickleball courts and 4 platform courts.

 

In addition, the Golf Performance Center will include the latest technologies available including six indoor/outdoor hitting bays with Trackman simulators, a putting studio complete with a ZEN putting stage and PUTTVIEW green, along with several of the latest teaching aids available for use. Also, on this new piece of property will be a brand-new Executive Course designed by Andrew Green, a 30,000 sq ft putting green, short game park / wedge range, and driving range. 

 

Once the Clubhouse and surrounding golf amenities are completed (Fall of 2025) Andrew Green will focus his efforts on completely redesigning the current Championship golf course, which will be his first in the world.

 

What You’ll Be Doing

The Head Racquets Professional is responsible for leading and managing all racquet sports activities, including tennis, pickleball, squash, and other related programs. This role focuses on providing exceptional member and guest experiences, organizing and implementing racquets programs, training and managing staff, and promoting the overall growth of the racquets department. The ideal candidate will have a passion for racquet sports, strong leadership skills, and a commitment to delivering world-class service.

 

  • Design, implement, and oversee all racquet sports programs, including lessons, clinics, leagues, tournaments, and social events.
  • Develop programs tailored to various skill levels, from beginners to advanced players, ensuring inclusivity and engagement.
  • Stay updated on industry trends and introduce innovative programs to enhance member participation.
  • Provide private and group lessons for members and guests, focusing on skill development and enjoyment.
  • Ensure all instruction adheres to professional standards and fosters a positive learning environment.
  • Organize and conduct instructional workshops and clinics for staff and members.
  • Recruit, train, and manage racquet sports professionals and support staff.
  • Schedule and assign staff to ensure coverage for lessons, events, and daily operations.
  • Mentor and evaluate staff performance, fostering a culture of continuous improvement and teamwork.
  • Build strong relationships with members and guests to understand their needs and preferences.
  • Actively promote racquet programs to increase participation and member satisfaction.
  • Respond promptly and professionally to member inquiries and feedback.
  • Oversee the maintenance and upkeep of racquet facilities, ensuring they meet safety and quality standards. Collaborate with the facility management team to address any maintenance or improvement needs.
  • Develop and manage the racquets department budget, including revenue generation and expense control.
  • Maintain accurate records of lessons, program participation, and revenue.
  • Create and distribute promotional materials to increase awareness of racquet programs and events.

Director of Racquets

Overview

 

The Director of Racquets is a key leadership position responsible for overseeing all aspects of the racquet sports programs within Kalamazoo Country Club, including tennis & pickleball. This role involves developing and implementing youth & adult programs, managing staff, fostering a positive member experience, and ensuring the overall success of racquets programs.

 

What You’ll Be Doing

  • Develop, implement, and oversee comprehensive racquets programs, including leagues, tournaments, clinics, lessons and social events.
  • Create a diverse and engaging schedule of events to accommodate players of various skill levels and interests.
  • Recruit, train, and manage a team of tennis professionals  and support staff.
  • Build and maintain strong relationships with members, ensuring their needs and expectations are met.
  • Oversee the maintenance and upkeep of racquet facilities, ensuring they meet safety and quality standards. Collaborate with the facility management team to address any maintenance or improvement needs.
  • Develop and manage the racquets department budget, ensuring financial goals are met.
  • Implement strategies to maximize revenue through program fees, lessons, and events.
  • Conduct regular staff meetings, performance evaluations, and provide ongoing professional development opportunities.
  • Plan and execute racquet sports events, tournaments, and exhibitions.
  • Collaborate with marketing to promote events and attract members
  • Engage with the local community to promote racquet sports and attract new members.
  • Ensure that all racquet sports activities comply with industry standards, rules, and regulations.
  • Implement and enforce safety protocols and procedures.
  • Prepare regular reports on program participation, financial performance, and member feedback.
  • Analyze data to identify trends and opportunities for improvement.

Kalamazoo Country Club – General Inquiry

Submit Your Resume for Consideration

 

Are you looking for a world-class career opportunity? Kalamazoo Country Club may have a space for you! We have a variety of opportunities that become available for those of different talents. Whether you are a member of the Country Club and want to be part of what makes our institution great or are a professional looking to get your foot in at a location with great history, there may be a position you can fill.  Are you driven by the guest experience? Do you thrive working in an environment that fosters teamwork and focusing on serving others? If so, Kalamazoo Country Club would love to see your resume!

 

Kalamazoo Country Club has a wide variety of positions within the following areas:

  • Food and Beverage
  • Finance
  • Management
  • Racquets
  • Pool
  • Course Maintenance

 

What’s in it For You

  • Robust Employee Assistance Program providing a wide range of services
  • Health and Wellness reimbursement for items like massages, gym memberships, running shoes etc.
  • 10% Discount on GHG outlets
  • Shift meal provided per day
  • Discounted hotel rates at Radisson Hotel Group branded properties worldwide
  • Parental Leave Program (Full-Time Option)
  • 401K with 100% match up to 3% (Full-Time option)
  • Medical/Dental/Vision  (Full-Time option)

 

When submitting your resume/application, please indicate on your resume your areas of interest. Our team looks forward to connecting with you!

 

 

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