Kalamazoo Country Club – Greenleaf Hospitality Group

Job Property: Kalamazoo Country Club

General Manager of Whites Lake Grill

What You’ll Be Doing

 

Lead a talented team of hospitality professionals in a fast paced, high volume restaurant concept driven to achieve a profitable return, world class guest loyalty, with continuous improvement. 

 

ESSENTIAL JOB RESULTS:

  • Manages all day-to-day restaurant operations with a focus on delivering a great guest and member experience.
  • Oversees all aspects of the restaurant’s beverage program including sourcing, selection, menu design and inventory control. 
  • Determines current and future staffing needs in the restaurant to ensure an adequate number of talented Team Members are available to deliver a great Guest experience.
  • Identifies and develops high potential Team Members and Managers to fill future openings.
  • Respond to Guest service complaints either in person or over the phone
  • Completes all financial and personnel / payroll related administrative duties in an accurate and timely way, in accordance with company policies and procedures.
  • Works collaboratively with the Executive Chef on managing culinary guest service and kitchen personnel.
  • Ensure the excellence of the service and hospitality provided by the entire team
  • Lead and coach the team towards achieving exceptional guest service and employee satisfaction results
  • Ensure effective hiring, training, development, promotion and performance management
  • Manage all P&L considerations according to budget; verifying all payroll on a per pay period basis
  • Develop and implement creative strategies for revenue enhancement and cost containment
  • Adheres to, and ensures all team-members adhere to, all company safety and sanitation policies and procedures
  • Other duties as assigned

Custodian | Kalamazoo Country Club

What You’ll Be Doing

May include, but not limited to:

  • Clean and sanitize all restrooms, locker rooms and showers
  • Sweep, mop and vacuum floors throughout the clubhouse and facilities including the elevator, stairways and landings
  • Empty trash bins and ensure proper disposal of trash in dumpsters
  • Dust and wipe down furniture and fixtures
  • Wash windows
  • Replenish supplies such as soap, paper towels and toilet paper
  • Maintain cleanliness in dining rooms, lounges and bar areas between events
  • Respond promptly to spills or accidents to ensure safety
  • Follow cleaning schedules and safety procedures
  • Reports any damage or maintenance needs to the Facilities Manager.
  • Lock and unlock assigned buildings; secure buildings when facilities are not in use; check for unlocked doors and windows and turn off lights.
  • Polish glass, table surfaces, counters, shelves, desks, office equipment and door handles.
  • Clean walls throughout the clubhouse as necessary.
  • Conducts deep-cleaning projects.
  • Clean and sanitize all restrooms on the golf course
  • Fold and stock towels throughout the clubhouse
  • Place dirty linen in bags and appropriate bin for pick-up by linen service
  • Complete other tasks as requested by the Facility Manager

General Manager | Kalamazoo Country Club

What You’ll Be Doing

 

The General Manager reports directly to the Chief Executive Officer of Greenleaf Hospitality Group. As the General Manager, your role encompasses the comprehensive management of club operations, including golf, food and beverage, fitness, racquet sports, and social experiences, while also guiding the implementation of a healthy governance model for the club. Your leadership will ensure the seamless integration of all club activities, fostering an environment where members feel valued and staff are motivated to deliver outstanding experiences and service. You will be responsible for steering the club towards financial stability and growth, maintaining the club’s esteemed reputation within the community and the industry.

 

Key responsibilities include strategic planning, financial management, member relations, staff leadership, and operational oversight. You will work closely with the Chief Executive Officer to align club operations with strategic goals, ensuring that Kalamazoo Country Club remains a leader in the private club sector.

 

This position offers the unique opportunity to make a significant impact on the club’s future, enhancing the member experience and fostering a culture of excellence. The ideal candidate will bring a blend of experience, innovation, and passion for the private club industry, ready to lead Kalamazoo Country Club into its next chapter of success.

 

  • Strategic Leadership: Ability to set clear visions for the club’s future and steer the team towards achieving these goals, considering the club’s mission to operate as a private golf club for the social and recreational benefit of its members.
  • Operational Excellence: Proven ability to elevate Member Experience through strategic initiatives and personalized services, fostering a vibrant community atmosphere and enhancing overall member satisfaction and engagement.
  • Financial Management: Strong financial acumen to oversee budgeting, financial planning, and financial reporting, ensuring financial predictability and sustainability. Demonstrated expertise in financial management, including strict adherence to budgets, proficient oversight of P&L statements, meticulous balance sheet analysis, and strategic cash flow management, ensuring fiscal health and operational efficiency of the Country Club.
  • Strategic Initiative Identification: Possessing a keen ability to recognize and prioritize key strategic initiatives that align with Kalamazoo Country Club’s vision and goals. This requires a deep understanding of the club’s operations, member expectations, and industry trends.
  • Member Relations: Exceptional skills in member engagement and relationship management, with an ability to understand and respond to member feedback, fostering a community-oriented environment.
  • Team Development and Leadership: Ability to recruit, train, and motivate a high-performing team committed to operational excellence, member satisfaction, and continuous improvement.
  • Innovation and Adaptability: Openness to new ideas and approaches, incorporating innovative solutions to enhance the club’s offerings and adapt to changing member needs and market trends.
  • Communication and Collaboration: Strong communication skills to effectively convey the club’s vision to both internal teams and the wider member community, fostering an environment of collaboration and mutual respect.
  • Time Management Skills: Possesses exceptional time management skills, adeptly balancing multiple priorities and deadlines to ensure efficient operations and project completion within expected timeframes.
  • Commitment to Kalamazoo Country Club’s Values: Be the Club’s forefront representative, personifying its values and culture to members, staff, and the broader community, thereby strengthening the Club’s brand and member loyalty.
  • Capital Project Oversight: Possessing a strong understanding of capital project management, with the ability to work together with General Contractors, Architects, and Designers. This relies on the ability to bring the club’s vision through in improved facilities that enhance the club’s value and offerings. This also involves the management of project budgets, timelines, and scope matters.

Videography & Digital Storyteller Intern | Kalamazoo Country Club

Overview

Responsible for helping to visually tell the story of our vibrant, evolving club. This internship offers hands-on experience in capturing and producing high-quality video content that brings our member experiences, club events, and unique atmosphere to life.
The ideal candidate is a motivated storyteller with a strong eye for detail, drone operation skills, and a passion for creating engaging content across digital platforms.

What You’ll Be Doing

May include but not limited to:

 

Photo and Video Production

  • Assist in filming and producing video content for use across social media, the club website, and internal communications
  • Capture dynamic footage of member activities, golf tournaments, dining experiences, seasonal events, and special moments around the club
  • Support promotional shoots and live event coverage to showcase the KCC lifestyle
  • Take high-quality photos of food, beverages, events, and venue spaces for use on social media and marketing materials

Video Editing

  • Edit raw footage into polished, on-brand videos optimized for various platforms
  • Add music, transitions, captions, and other enhancements to elevate visual storytelling
  • Collaborate with the marketing team to ensure consistency with the club’s tone and messaging

 

Social Media Content Creation

  • Develop short-form, high-impact videos for Instagram, Facebook, LinkedIn, and other platforms
  • Create video promos for upcoming events, special offers, and club highlights
  • Contribute to monthly highlight reels and teaser videos to boost engagement

Collaborative Projects

  • Participate in brainstorming sessions and creative planning with the marketing and communications teams
  • Assist in storyboarding, scheduling shoots, and organizing creative assets
  • Offer fresh ideas for capturing and communicating the club’s energy, heritage, and ongoing transformation

 

Equipment & Technical Support

  • Help set up and manage videography equipment (cameras, lighting, audio gear, etc.)
  • Organize and archive footage in a structured, accessible way
  • Provide basic troubleshooting during filming as needed

Event Coverage

  • Film major club events including golf tournaments, family celebrations, member socials, and charity functions
  • Capture behind-the-scenes content that highlights KCC’s culture, people, and hospitality
  • Help develop recap videos that showcase the success and spirit of each event

Other Duties as Assigned

  • Upload final video content to the website and social media platforms
  • Assist with digital content strategy and execution
  • Support the KCC Marketing and Membership team in other creative tasks and projects as needed

Grounds Attendant | Kalamazoo Country Club | FT

What You’ll Be Doing

Under the supervision of the Grounds Management Team, the grounds attendant will be responsible for a wide variety of tasks including but not limited to:

  • Daily mowing of both golf course and landscape turf, using walking and riding mowers
  • General landscape maintenance tasks using rakes, shovels and other landscape hand tools
  • Operation of debris blowers, string trimmers, chainsaws and other small power tools, trimmers and equipment
  • Operating golf course carts and utility vehicles
  • Golf course set up work, including sand bunker maintenance, divot filling, filling water coolers, changing hole locations, moving tee markers, etc.
  • Working on landscape beds, watering flowers, planting, clean up, etc.
  • Cleaning of equipment and maintenance areas
  • Assist in all tasks and duties as assigned

Head Racquets Professional

Overview

The Kalamazoo Country Club is a jewel tucked in the heart of Kalamazoo that will take you away from the hustle of the city to a breathtakingly beautiful and serene year-round resort. Enjoyable activities are in full swing every month at KCC. Each month we feature unique social events for both adults and children. Family time is a focus at KCC with youth enrichment activities and events scheduled weekly indoors as well as outdoors. During spring and summer, you will find our Members outside golfing, swimming, playing pickleball and tennis, socializing and participating in events on our patios and grounds. In the winter look for members playing platform tennis, sledding, ice fishing, cross-country skiing, and snowshoeing, as well as participating in indoor programming, dining, and family memory-making celebrations. The Club’s incredible landscape, preserved for over a century, makes for one of the most magical locations in Southwest Michigan. 

 

The Club is embarking on a complete transformation over the next few years, beginning with a new, world-class Clubhouse (over 80,000 sqft) on recently acquired land adjacent to the existing property. This clubhouse is designed to offer the membership a plethora of amenities and services that include a full service bar & restaurant, a quick service restaurant, six bowling lanes, movie theater, and state of the art fitness center. Additional amenities located at the clubhouse include world class aquatics and racquet offerings.  For aquatics, we will feature two swimming pools, a family friendly splash pad, and a water slide.  Our new racquet areas will have three indoor tennis courts, 4 outdoor pickleball courts and 4 platform courts.

 

In addition, the Golf Performance Center will include the latest technologies available including six indoor/outdoor hitting bays with Trackman simulators, a putting studio complete with a ZEN putting stage and PUTTVIEW green, along with several of the latest teaching aids available for use. Also, on this new piece of property will be a brand-new Executive Course designed by Andrew Green, a 30,000 sq ft putting green, short game park / wedge range, and driving range. 

 

Once the Clubhouse and surrounding golf amenities are completed (Fall of 2025) Andrew Green will focus his efforts on completely redesigning the current Championship golf course, which will be his first in the world.

 

What You’ll Be Doing

The Head Racquets Professional is responsible for leading and managing all racquet sports activities, including tennis, pickleball, squash, and other related programs. This role focuses on providing exceptional member and guest experiences, organizing and implementing racquets programs, training and managing staff, and promoting the overall growth of the racquets department. The ideal candidate will have a passion for racquet sports, strong leadership skills, and a commitment to delivering world-class service.

 

  • Design, implement, and oversee all racquet sports programs, including lessons, clinics, leagues, tournaments, and social events.
  • Develop programs tailored to various skill levels, from beginners to advanced players, ensuring inclusivity and engagement.
  • Stay updated on industry trends and introduce innovative programs to enhance member participation.
  • Provide private and group lessons for members and guests, focusing on skill development and enjoyment.
  • Ensure all instruction adheres to professional standards and fosters a positive learning environment.
  • Organize and conduct instructional workshops and clinics for staff and members.
  • Recruit, train, and manage racquet sports professionals and support staff.
  • Schedule and assign staff to ensure coverage for lessons, events, and daily operations.
  • Mentor and evaluate staff performance, fostering a culture of continuous improvement and teamwork.
  • Build strong relationships with members and guests to understand their needs and preferences.
  • Actively promote racquet programs to increase participation and member satisfaction.
  • Respond promptly and professionally to member inquiries and feedback.
  • Oversee the maintenance and upkeep of racquet facilities, ensuring they meet safety and quality standards. Collaborate with the facility management team to address any maintenance or improvement needs.
  • Develop and manage the racquets department budget, including revenue generation and expense control.
  • Maintain accurate records of lessons, program participation, and revenue.
  • Create and distribute promotional materials to increase awareness of racquet programs and events.

Director of Racquets

Overview

 

The Director of Racquets is a key leadership position responsible for overseeing all aspects of the racquet sports programs within Kalamazoo Country Club, including tennis & pickleball. This role involves developing and implementing youth & adult programs, managing staff, fostering a positive member experience, and ensuring the overall success of racquets programs.

 

What You’ll Be Doing

  • Develop, implement, and oversee comprehensive racquets programs, including leagues, tournaments, clinics, lessons and social events.
  • Create a diverse and engaging schedule of events to accommodate players of various skill levels and interests.
  • Recruit, train, and manage a team of tennis professionals  and support staff.
  • Build and maintain strong relationships with members, ensuring their needs and expectations are met.
  • Oversee the maintenance and upkeep of racquet facilities, ensuring they meet safety and quality standards. Collaborate with the facility management team to address any maintenance or improvement needs.
  • Develop and manage the racquets department budget, ensuring financial goals are met.
  • Implement strategies to maximize revenue through program fees, lessons, and events.
  • Conduct regular staff meetings, performance evaluations, and provide ongoing professional development opportunities.
  • Plan and execute racquet sports events, tournaments, and exhibitions.
  • Collaborate with marketing to promote events and attract members
  • Engage with the local community to promote racquet sports and attract new members.
  • Ensure that all racquet sports activities comply with industry standards, rules, and regulations.
  • Implement and enforce safety protocols and procedures.
  • Prepare regular reports on program participation, financial performance, and member feedback.
  • Analyze data to identify trends and opportunities for improvement.

Kalamazoo Country Club – General Inquiry

Submit Your Resume for Consideration

 

Are you looking for a world-class career opportunity? Kalamazoo Country Club may have a space for you! We have a variety of opportunities that become available for those of different talents. Whether you are a member of the Country Club and want to be part of what makes our institution great or are a professional looking to get your foot in at a location with great history, there may be a position you can fill.  Are you driven by the guest experience? Do you thrive working in an environment that fosters teamwork and focusing on serving others? If so, Kalamazoo Country Club would love to see your resume!

 

Kalamazoo Country Club has a wide variety of positions within the following areas:

  • Food and Beverage
  • Finance
  • Management
  • Racquets
  • Pool
  • Course Maintenance

 

What’s in it For You

  • Robust Employee Assistance Program providing a wide range of services
  • Health and Wellness reimbursement for items like massages, gym memberships, running shoes etc.
  • 10% Discount on GHG outlets
  • Shift meal provided per day
  • Discounted hotel rates at Radisson Hotel Group branded properties worldwide
  • Parental Leave Program (Full-Time Option)
  • 401K with 100% match up to 3% (Full-Time option)
  • Medical/Dental/Vision  (Full-Time option)

 

When submitting your resume/application, please indicate on your resume your areas of interest. Our team looks forward to connecting with you!

 

 

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