What You’ll Be Doing

• Inspect work of Room Attendants and Houseman with designated zone of responsibility, to ensure cleanliness of guest rooms and floors while meeting Radisson standards
• Identifies and processes all maintenance requests through effective communication on radio and through Asset Essentials
• Designs and implements new standards as necessary
• Assist housekeeping staff when needed in the following duties: making beds, replenishing linens, cleaning bathrooms and halls, and vacuuming
• Provide effective feedback to staff to ensure quality, including any and all Room Attendants and Houseman within designated zone
• Take periodic inventories of service areas and Housekeeping storage
• Maintain professionalism while communicating and delegating tasks through the radio.
• Assist in training new employees on proper cleanliness standards, brand standards, and customer service
• Be able to deliver feedback in a positive manner and lead a team with enthusiasm
• Utilize downtime to self-inspect the guest room floors, guest rooms, elevators, and service areas to ensure cleanliness and conditions standards are excellent
• Partner with other Rooms Division leaders to ensure our guest rooms are ready before 4:00PM check in time
• Establishes effective communication with Laundry team to ensure all linen, towels, and other needs are readily available for the Room Attendants throughout the day