What You’ll Be Doing
The General Manager reports directly to the Chief Executive Officer of Greenleaf Hospitality Group. As the General Manager, your role encompasses the comprehensive management of club operations, including golf, food and beverage, fitness, racquet sports, and social experiences, while also guiding the implementation of a healthy governance model for the club. Your leadership will ensure the seamless integration of all club activities, fostering an environment where members feel valued and staff are motivated to deliver outstanding experiences and service. You will be responsible for steering the club towards financial stability and growth, maintaining the club’s esteemed reputation within the community and the industry.
Key responsibilities include strategic planning, financial management, member relations, staff leadership, and operational oversight. You will work closely with the Chief Executive Officer to align club operations with strategic goals, ensuring that Kalamazoo Country Club remains a leader in the private club sector.
This position offers the unique opportunity to make a significant impact on the club’s future, enhancing the member experience and fostering a culture of excellence. The ideal candidate will bring a blend of experience, innovation, and passion for the private club industry, ready to lead Kalamazoo Country Club into its next chapter of success.
- Strategic Leadership: Ability to set clear visions for the club’s future and steer the team towards achieving these goals, considering the club’s mission to operate as a private golf club for the social and recreational benefit of its members.
- Operational Excellence: Proven ability to elevate Member Experience through strategic initiatives and personalized services, fostering a vibrant community atmosphere and enhancing overall member satisfaction and engagement.
- Financial Management: Strong financial acumen to oversee budgeting, financial planning, and financial reporting, ensuring financial predictability and sustainability. Demonstrated expertise in financial management, including strict adherence to budgets, proficient oversight of P&L statements, meticulous balance sheet analysis, and strategic cash flow management, ensuring fiscal health and operational efficiency of the Country Club.
- Strategic Initiative Identification: Possessing a keen ability to recognize and prioritize key strategic initiatives that align with Kalamazoo Country Club’s vision and goals. This requires a deep understanding of the club’s operations, member expectations, and industry trends.
- Member Relations: Exceptional skills in member engagement and relationship management, with an ability to understand and respond to member feedback, fostering a community-oriented environment.
- Team Development and Leadership: Ability to recruit, train, and motivate a high-performing team committed to operational excellence, member satisfaction, and continuous improvement.
- Innovation and Adaptability: Openness to new ideas and approaches, incorporating innovative solutions to enhance the club’s offerings and adapt to changing member needs and market trends.
- Communication and Collaboration: Strong communication skills to effectively convey the club’s vision to both internal teams and the wider member community, fostering an environment of collaboration and mutual respect.
- Time Management Skills: Possesses exceptional time management skills, adeptly balancing multiple priorities and deadlines to ensure efficient operations and project completion within expected timeframes.
- Commitment to Kalamazoo Country Club’s Values: Be the Club’s forefront representative, personifying its values and culture to members, staff, and the broader community, thereby strengthening the Club’s brand and member loyalty.
- Capital Project Oversight: Possessing a strong understanding of capital project management, with the ability to work together with General Contractors, Architects, and Designers. This relies on the ability to bring the club’s vision through in improved facilities that enhance the club’s value and offerings. This also involves the management of project budgets, timelines, and scope matters.