What You’ll Be Doing

• Build positive relationship with guests
• Find new ways to create exemplary guest experiences
• Implement operating procedures and standards
• Work toward goals to benefit the company and the team
• Move between tasks and roles with ease
• Balance and have knowledge of all units of the front office team
• Execute daily shift processes to adhere to standard operating procedures
• Review billing, processes, and resolve billing discrepancies and disputes
• Take initiative and stay curious to create new efficiencies for the team

• Read and comprehend consistently changing procedures and directions
• Respond to guests’ concerns and complaints with empathy while upholding policy
• Read, discern and problem solve billing disputes clearly and confidently
• Answer inquiries regarding hotel services and reservations by email, by telephone and in person in order to cross-sell and provide a personalized guest experience
• Contribute to an energetic and positive work environment
• Good stewardship of organization time and resources
• Provide information about services available in the community, local attractions and events
• Understand what events are being held in the hotel utilizing multiple platforms
• Sell and upsell a variety of opportunities and products on the fly
• Perform other duties as assigned, requested or deemed necessary by management
• Ambassador for Radisson and GHG standards