As the Event Services Manager, you will:

• Lead & Motivate: Inspire a team of banquet supervisors, team leads, servers, bartenders, and setup staff, fostering a culture of excellence and teamwork.
• Execute Flawless Events: Collaborate with sales and catering team, culinary, and service staff to ensure seamless operations for a variety of events, from intimate gatherings to large-scale conferences.
• Drive Operational Excellence: Oversee staffing, training, scheduling, and compliance with safety and service standards.
• Elevate Guest Experiences: Maintain the highest guest service standards, proactively addressing needs, resolving concerns, and creating memorable moments that drive repeat business and referrals.
• Drive Operational Excellence: Oversee daily banquet operations, including staff scheduling, inventory management, and compliance with health and safety regulations. Ensure all policies, standards, and procedures are followed to maintain Radisson brand quality.
• Train & Develop Talent: Support hiring, onboarding, and continuous training initiatives to build a high-performing team. Actively mentor staff to enhance service delivery and professional growth.
• Optimize Financial Performance: Assist in managing budgets, controlling costs, and ensuring resource efficiency without compromising service quality.
• Ensure Seamless Communication: Serve as the central point of contact between departments, ensuring smooth coordination with sales, catering, culinary, and operations teams. Attend meetings such as BEO reviews and team huddles to align on event execution.
• Maintain High Standards: Implement and oversee cleanliness, organization, and maintenance programs in all banquet service areas. Ensure compliance with sanitation and safety regulations.
• Problem-Solve with Confidence: Quickly assess and resolve any operational or guest-related issues, making decisive choices that align with business objectives and guest satisfaction.
• Contribute to Strategic Planning: Work alongside the Director of Banquets to develop and implement departmental strategies that enhance efficiency, service quality, and revenue generation.