Overview

We are seeking a passionate, experienced, and service-driven Assistant General Manager (AGM) to oversee the daily operations of two flagship venues: Burdick’s Sports Bar, a vibrant, high-energy environment known for its world-class hospitality, and our hotel Lobby Bar, which offers a refined, high-touch guest experience.

This is a hands-on leadership role ideal for someone who thrives in dynamic environments, loves building high-performing teams, and is committed to setting the standard for service excellence. If you’re passionate about hospitality, food and beverage, and fostering a culture of professionalism and accountability, we want to hear from you.

Key Responsibilities

• Operational Leadership
  • Oversee all aspects of daily operations for both Burdick’s Sports Bar and the Elevated Lobby Bar.
  • Maintain a visible presence on the floor, ensuring smooth service, guest satisfaction, and a strong team dynamic.
  • Execute and uphold SOPs, service standards, and cleanliness protocols with a focus on consistency and excellence.
• Team Development & Accountability
  • Lead by example with a professional appearance, exceptional work ethic, and commitment to hospitality.
  • Cultivate a culture of teamwork, respect, and accountability, ensuring all team members meet performance expectations.
  • Coach, train, and mentor staff to deliver elevated guest experiences and maintain brand standards.
• Financial & Administrative
  • Assist with budgeting, forecasting, and P&L management; analyze financial reports and identify opportunities to drive revenue and control costs.
  • Manage labor, inventory, and supply ordering with a focus on efficiency and profitability.
  • Support scheduling and payroll processes to ensure appropriate staffing and labor compliance.
    
• Guest Experience & Service Excellence
  • Champion a guest-first mindset, ensuring every interaction reflects warmth, professionalism, and personalized service.
  • Enforce non-negotiables: polished appearance, attentive service, pristine cleanliness, and timely execution.
  • Collaborate with culinary and service teams to refine offerings and enhance guest satisfaction.
    
• Collaboration & Cross-Department Support
  • Work closely with executive leadership, culinary teams, and hotel departments to align F&B operations with broader hotel goals.
  • Support training rollouts, new program implementations, and brand initiatives. 

What We’re Looking For

• Proven leadership experience in high-volume food & beverage operations, preferably within a hotel or multi-outlet environment.
• Strong background in hospitality, food and beverage, and team management.
• Exceptional communication and collaboration skills – ability to lead, listen, and build trust.
• Demonstrated ability to enforce high standards, hold team members accountable, and lead with integrity.
• Knowledge of financials including P&L statements, inventory control, and cost management.
• Passion for elevated service, food, beverage, and continuous improvement.
• A polished, professional appearance and unwavering commitment to cleanliness and guest experience.
• Flexible availability, including nights, weekends, and holidays.

Preferred Qualifications

• Hotel or hospitality venue management experience.
• Familiarity with both upscale cocktail programs and high-energy, casual environments.
• Strong understanding of back-of-house operations, bar management, and service training.